Crafts In Vogue - By Red Beetle Artisans
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Returns and Refunds

Worried about being new to Crafts in Vogue ?

Buy Any Item below INR 10,000 using Cash on Delivery ( COD) 

Crafts in Vogue - COD service

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Now release funds to us when you have received your order when you pay with PayUmoney ( Payment Option 1 on Payment Page)

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Made an impulsive purchase?

We can take care of that!

You can cancel any order before it is dispatched by Crafts in Vogue, your complete money would be refunded within 7 working days through the same channel you have made payments with.

Some products, which are custom made or are directly coming from the artisan's workshop will not entertain this type of returns and the same would be mentioned. All products are covered unless mentioned otherwise on the product's page. Please refer to the product page warranty note to determine if a product is not covered under impulsive purchase returns. 

 

Received Defective or damaged good ?

We give you a free return period of 10 days from the date of delivery for any manufacturing defects or damaged items you received. You need to e-mail us a photo of the damage / defect with some details in the template below to craftsinvogue@gmail.com

 

 Subject: Damaged/defects goods – < Order Number> - < Item Name>
Body
Description/Reason:
Photo Of the damage/defect:
Type of return: Money Back / Replace 
Contact details:
Bank Account details ( Bank Name, Account Number and Type , IFSC Code) in case on COD :

 

We would recommend you to replace product instead of money back to minimize any losses to the artisan.

We will schedule a pickup from address of delivery within 36 working hours, by this time; you need to pack the product in the original packing it came with along with the invoice of the product.

In case of Money Back, your complete money would be refunded within 7 working days through the same channel you have made payments with once we receive the product.

In case of replacement, schedule for the delivery of new piece would be intimated to you as soon as possible. Depending on where you live, the time it may take for your replaced product to reach you, may vary.

 

Please Note: All the products we offer are handmade by the little known artisans. Since they are handmade, a few of them may have little differences from the site photo on display (If some changes are expected, the particular product page specifies it) and such changes are not considered manufacturing defects.

We at Crafts in Vogue are committed to giving a platform to the products of little known artisans for sale and support them earn their living. So for any refunds due to damage during transit the artisans are not asked to return their share or earning and the whole cost is borne by Crafts in Vogue.

 

Did not like the product you received?

You must be aware that any returns cost the artisan and us dearly, but we would still like to make it right for you. You can return what you have received within 10 days of the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

 In such cases, please drop us a mail with the below details to craftsinvogue@gmail.com 

Subject: Did not like the product – < Order Number> - < Item Name>
Body
Description/Reason:
Type of return: Money Back
Contact details:
Bank Account details ( Bank Name, Account Number and Type , IFSC Code) in case on COD :

We will schedule a pickup from address of delivery within 36 working hours, by this time; you need to pack the product in the original packing it came with along with the invoice of the product.

Your complete money would be refunded within 7 working days through the same channel you have made payments with once we receive and inspect the product.

 

Non-returnable items

Paintings

Gift cards

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, let us know at craftsinvogue@gmail.com. We will check it at our side but would also recommend that if the refunds have been released and the same communicated to you, then contact your credit card company or bank , it may take some time before your refund is officially posted.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

Direct Helpline:

Please directly call us @ +91 94621 92250 or +91 7719930296 in case you have any confusion or want to speak to us during returns process.